Terms, conditions, and general information

Payment

No credit will be offered to purchasers.

No goods will be dispatched without payment. Invoices must be paid within 30 days, or they will be cancelled.

Discounts are available on:

  • logbooks:
    • for Corporate and Organisation Members only; and
    • an additional 10% discount is provided for Corporate Members who are also Recognised Businesses; and
  • other products and standards:  for all FPA Australia members on a tiered scale.

Prices quoted include GST and are subject to change without notice.

Vouchers

Members can use their $50 vouchers for all orders over $500.00. FPA Australia voucher terms can be found here.

Postage and handling

Postage and handling charges apply to all orders.

The standard charge is $24.20 (incl. GST) per box and $16.50 (incl. GST) per satchel.

Orders of 70 items or more are free of standard shipping costs for corporate or organisational members.

Regional, interstate, international, and large orders may incur an additional charge.

Processing

All orders will be processed within 2-3 business days for payment and prepared for dispatch.

Delivery

Items should be delivered within the following timeframes:

Australian Capital Territory

 

1 business day

New South Wales

Metro

1 business day

 

Regional

2-3 business days

Northern Territory

 

5-6 business days

Queensland

Metro

2 business days

 

Regional

3-7 business days

South Australia

Metro

1 business day

 

Regional

2-3 business days

Tasmania

 

4-5 business days

Victoria

 

1 business day

Western Australia

Metro

4-6 business days

 

Regional

6-8 business days

In unprecedented circumstances, such as the Coronavirus pandemic, there may be additional delays.

Tracking your order

To track and check the status of your order, please click here and enter the tracking number sent to your email.

Collections

For 'pick up' orders – order forms must be submitted one (1) business day prior to collection.

Returns

Requests for refunds can be made to FPA Australia by e-mailing shop@fpaa.com.au within ten (10) business days from date of the invoice (“the return period”).

Refund requests will only be considered if goods are:

  • ·not received;
  • incorrect; or
  • damaged.

We are not obligated to provide a refund or replacement for a 'change of mind' request, for special orders, or where an item has been ordered from overseas.

If we do agree to your refund request, goods must be returned in their original condition at the customer’s own cost. A restocking fee may also apply.

No request for returns will be considered after the return period has elapsed.