Payment

No credit will be offered to purchasers.

No goods will be dispatched without payment. Pro formas must be paid within 30 days, or they will be cancelled.

Discounts are available on logbooks for Corporate and Organisation Members only and if purchasing more than 20 of the same logbook at the same time.    

Prices quoted include GST and are subject to change without notice.

Vouchers

Members can use their $50 vouchers, in accordance with the FPA Australia voucher terms and conditions.   For more information, contact customerservice@fpaa.com.au. However due to the online shop being unable to redeem vouchers- please send an email to shop@fpaa.com.au with a request for the refund - the refund is not to exceed the order amount and within 24hours of ordering online)

Delivery Charges

Delivery charges apply to all orders, based on the number of items purchased and the destination.   

Orders of 70 items or more are free of standard delivery costs (With the exception of LB6A5 and LB6A2A5 as they are smaller in size and weight less)

Regional, interstate, international, and large orders may incur an additional charge.

Processing

All orders will be processed within 2-3 business days for payment and prepared for dispatch.  

Delivery

Items should be delivered within the following timeframes:

In unprecedented circumstances, such as the Coronavirus pandemic, or during holidays there may be additional delays.

Tracking your order

To track and check the status of your order, please click here and enter the tracking number sent to your email.

Collections

For 'pick up' orders – order forms must be submitted at least one (1) business day prior to collection. For larger orders we recommend confirming with the warehouse first before picking up.
This is for Victoria only.

Returns

Requests for refunds can be made to FPA Australia by e-mailing shop@fpaa.com.au within ten (10) business days from date of the invoice (“the return period”).

Refund requests will only be considered if goods are:

• not received; 
• incorrectly dispatched; or 
• damaged.  

We are not obligated to provide a refund or replacement for a 'change of mind' request, for special orders, or where an item has been ordered from overseas.

If we do agree to your refund request, goods must be returned in their original condition at the customer’s own cost.  A restocking fee of 10% may also apply.

No request for returns will be considered after the return period has elapsed.