Terms, conditions, and general information


No credit will be offered to purchasers.

No goods will be dispatched without payment. Invoices must be paid within 30 days, or they will be cancelled.

Discounts are available on logbooks:

  • for Corporate and Organisation Members only; and 
  • an additional 10% discount is provided for Corporate Members who are also Recognised Businesses.  

All FPA Australia members are eligible for discounts on other products and standards on a tiered scale.  

Prices quoted include GST and are subject to change without notice.


Members can use their $50 vouchers for all orders over $500.00. FPA Australia voucher terms can be found here.

Postage and handling

Postage and handling charges apply to all orders, based on the number of items purchased and the destination.   

Orders of 70 items or more are free of standard delivery costs for corporate or organisational members.

Regional, interstate, international, and large orders may incur an additional charge.


All orders will be processed within 2-3 business days for payment and prepared for dispatch.  


Items should be delivered within the following timeframes:

Australian Capital Territory


1 business day

New South Wales


1 business day



2-3 business days

Northern Territory


5-6 business days



2 business days



3-7 business days

South Australia


1 business day



2-3 business days



4-5 business days



1 business day

Western Australia


4-6 business days



6-8 business days

In unprecedented circumstances, such as the Coronavirus pandemic, or during holidays there may be additional delays.

Tracking your order

To track and check the status of your order, please click here and enter the tracking number sent to your email.


For 'pick up' orders – order forms must be submitted at least one (1) business day prior to collection.


Requests for refunds can be made to FPA Australia by e-mailing shop@fpaa.com.au within ten (10) business days from date of the invoice (“the return period”).

Refund requests will only be considered if goods are:

  • not received; 
  • incorrectly dispatched; or 
  • damaged.  

We are not obligated to provide a refund or replacement for a 'change of mind' request, for special orders, or where an item has been ordered from overseas.

If we do agree to your refund request, goods must be returned in their original condition at the customer’s own cost.  A restocking fee may also apply.

No request for returns will be considered after the return period has elapsed.